Jun 22, 2021
The co-hosts have a candid conversation about the ups and downs of patient satisfaction scores and offer tips and insights on what you can do to improve them.
AMSN & MSNCB CEO Terri Hinkley, EdD, MBA, BScN, RN, CAE
Caroline Ashman, MSN, RN, CMSRN was born and raised in England. She had two dreams in life – to become a nurse and live in the United States. She accomplished the first task in 1985 and then in 1991, immigrated to America. She currently serves as a Division Director for Medical-Surgical Education for HCA. She has also been afforded the wonderful opportunity to teach Med Surg Review Courses across the United States and in Europe for AMSN. Collecting air miles and sharing stores along the way, she is thrilled to join the Podcast team and recognize that the specialty of medical surgical nursing is alive and well. Caroline lives with her husband Jimmy, in Tampa, FL and has two grown daughters, Jennifer & Emily.
Alissa Brown, BSN, MSN, RN, CMSRN is a clinical nurse educator from the University of Utah Health. She has been working in the health care industry for almost 12 years, and started her nursing career as a med-surg bedside nurse on an Ortho, Trauma, and Surgical Specialty Unit. It was through that experience in the med-surg unit where she discovered a passion for education, and pursued a master’s degree. She is a lifelong learner, and loves to teach. Born and raised in Salt Lake City, Utah, she's not all work, and definitely enjoys play! She loves to travel, and tries to plan as many vacations each year as she can with family and friends. Alissa loves to read, listen to podcasts, and geek out to documentaries and crime shows on the weekends. She's a total fair weather fan when it comes to Utes Football, but will cheer in all the right places, or get mad when her husband tells her to during a game. Alissa is looking forward to conversations together on this AMSN podcast!
Evie Harris, BSN, MA, RN, FNE lives and works in Baltimore, MD and has been an RN for 4 years, and is also a Forensic Nurse Examiner. She works on a busy med-surg unit in the roles of staff RN, Charge RN, unit education council representative, & preceptor. Evie has previous careers in management, teaching, & on-air radio co-producer/co-host. Her future career goals include nurse management & nurse administration, as well as nursing entrepreneurial endeavors. Evie enjoys spending time with her daughter, traveling, laughing at all things, and anywhere there is music, you will find her singing & dancing, even at work, with her patients & colleagues.